Shipping & Delivery Policy

Last updated: 13 September 2026

This policy explains how NeedNCart processes and delivers orders within India.

Order processing

Orders are generally processed within 1–2 business days after confirmation. Orders placed on weekends, public holidays or during high-demand periods may require additional time. COD orders may be processed only after successful confirmation.

Delivery estimates

Estimated delivery is usually 5–10 business days after dispatch. Delivery time depends on the destination PIN code, product availability, courier network and local conditions. Any date shown at checkout or in tracking is an estimate, not a guarantee.

Shipping charges

Standard shipping is free across serviceable locations in India unless a different charge is clearly displayed at checkout before payment. COD availability and any applicable charge will also be displayed before the order is placed.

Serviceability and split shipments

We currently deliver only to serviceable Indian addresses. Products in the same order may be sent separately by different suppliers or warehouses. You will not be charged extra solely because an order is split.

Tracking

Tracking details are normally shared by email, SMS or WhatsApp after dispatch. Tracking scans can sometimes take up to 48 hours to update.

Address and delivery attempts

Customers must provide a complete address, correct PIN code and reachable phone number. Contact us immediately if a correction is needed. We cannot guarantee changes after dispatch. If delivery fails because of an incorrect address, repeated unavailability or refusal of a confirmed order, reasonable reshipping charges may apply and COD access may be restricted.

Delays, loss and damage

Weather, transport disruptions, festivals, regulatory checks, strikes and other events outside our reasonable control may delay delivery. If an order is significantly delayed, marked delivered but not received, lost in transit or arrives damaged, contact us with the order number so we can investigate with the courier or supplier.