Cancellation & COD Policy

Last updated: 13 September 2026

Order cancellation

To request a cancellation, contact NeedNCart as soon as possible with your order number. An order can generally be cancelled only before it is packed or dispatched. Once dispatch has occurred, cancellation cannot be guaranteed and the normal delivery and return process may apply.

Prepaid cancellations

If an eligible prepaid order is cancelled before dispatch, the refund will be initiated to the original payment method. It generally takes 5–10 business days after approval to initiate or reflect, depending on the bank or payment provider.

Cash on Delivery

COD is available only for eligible products, orders and serviceable PIN codes. Availability and any applicable COD charge will be shown at checkout. We may confirm a COD order by phone, SMS or WhatsApp before processing it.

COD verification and limits

To protect customers and reduce fraudulent orders, NeedNCart may request address confirmation, limit COD order value or ask for partial or full prepaid payment in higher-risk cases. We may cancel unconfirmed COD orders after reasonable contact attempts.

Refused and undeliverable COD orders

Please refuse delivery only if the parcel is visibly tampered with or you have been instructed to do so by support. Repeated refusal of confirmed orders, false contact details or misuse of COD may result in COD being restricted for future orders. This does not affect rights relating to defective, incorrect, damaged or unsafe products.