Last updated: 13 September 2026
How tracking works
After your order is dispatched, tracking details are normally sent to the email address or phone number used at checkout. Depending on the courier, the message may arrive by email, SMS or WhatsApp.
Tracking has not updated
A courier scan may take up to 48 hours after dispatch to appear. If there is no update after 48 hours, or the parcel is delayed beyond the estimated window, contact us with your order number and the phone number used for the order.
Marked delivered but not received
Check with household members, neighbours, reception or security and review any courier message. Then contact us promptly so we can raise an investigation with the delivery partner.
Split shipments
An order containing multiple products may arrive in separate parcels. Each available tracking number will be shared separately.
Support information
Email: dropshippingbythecafe@gmail.com
Phone: +91 90151 23260
Business address: B-2/1 Jitar Nagar, Delhi 110051, India
Support requests should include the order number, customer name and a clear description of the issue. Never share an OTP, UPI PIN, card PIN or password with anyone claiming to represent NeedNCart.